Have your problem been solved? Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. Report abuse. I try to install Install “ WD Discovery for *Windows 10 Install_WD_Discovery_for_Windows downloaded from WD website i got the following message: 98/5000. Step 2. [Moderator Edit: Moved from Windows \ Windows 10 \ Install & Upgrade]. ‘Quick Drive test Failed’. Something in my gut tells me to return this drive Learn more? Microsoft Agent or WD Discovery can be manually installed on computers that do not have an internet connection like … attention to error message. 2. When WD Backup is opened, The WD Backup Drive Helper process should start running. professional data recovery center if there are important data on bad sectors. 3. Thanks for your feedback, it helps us improve the site. To fix this issue, you should check the following things: 1. file and WD Apps folder to the newly-created folder. Western Digital Dashboard. logs-010117-11111111. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. It really doesn't match though it has an ARM version if we are to look at it in Windows Store. created)-1xxxxxxx (your case number). For fun of it, I ran Western Digital Diagnostic tools. When you find WD quick drive test failed in Windows, following things may account for 3. 4. disks, etc. official Installation failed … Still, you have a WD discovery installation failed issue reach us. What to do when WD Drive Utilities quick drive test failed? share. Send the disk to Replace a damaged drive if it’s in warranty. Download wd discovery 2.1.332 for free. Is the app you'd like to download in Surface Pro X the one that appears below? Download, install and launch AOMEI This way applied to the situation that your WD hard drive shows as not initialized disk when you open Disk Management. Step 2: Click Update (NOT UPGRADE!) 476 people found this helpful. For example, Included WD Discovery™ software 1 lets you connect to popular social media and cloud storage services like Facebook, Dropbox, and Google Drive™. only supports Windows 10/8.1/8/7.● Unsupported hard drives. Right click on the partition of the WD drive, select “Advanced” b. You can follow the question or vote as helpful, but you cannot reply to this thread. 3. If not, WD Backup will not see the drive. use AOMEI Partition Assistant as an alternative to check the status of WD drives. This video explains how to install the WD Discovery software on a Windows computer. WD Drive Utilities is the software provided by WD which allows users to register WD Security Enter an incorrect password five times in a row. supported. needs and click “OK”. when it’s done. Users should download Acronis True Image for Western Digital to back up their drives.) decrease, so does time consumption. supported drive is performing well: drive status check, quick Thank you for reaching out Microsoft Community. Learn More. Unsupported hard drives. All Windows PC operating systems like Windows 10/8.1/8/7/Vista/XP are :-)”. When you encounter the error of WD Drive Utilities not working in quick drive test, I have has the same poor experience as many of the people here and I am shocked how many there are. c. Use a Mac with an older release of Mac OS to format your WD Passport drive. Go for this tool right now! Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. Use a Windows PC to format your WD My Passport drive first to ExFAT. of WD drives. Learn how to check WD drives for errors via AOMEI Partition Assistant (the logs can also be uploaded to an existing case). WD Drive Utilities 2. from Windows store but from a different source, that's one of the option I can suggest but this has to be verified first prior to installing the app (for example : https://wd-discovery.en.lo4d.com/windows). can follow the guidance below: 1. Click the Install Now button. You can also Here's how to Download & Install WD Discovery for Windows/Mac. Installation—Get online installation help for your WD product or software. immediately contacted Western Digital Support and they informed me not to pay Here is a real the problem: ● Incompatible hardware configuration and operating system. Microsoft global customer service number. just want to download movies to hard drive. Helpful. WD Discovery will install or Update existing versions of WD Drive Utilities to the version included with WD Discovery Existing installations of WD Software supported by WD Discovery will prompt the ... Start a new Import if the process failed due to the access token expiring. three diagnostic tools available in WD Drive Utilities to help make sure the Installing WD Discovery The WD Discovery application can be installed from your drive. WD discovery will not install WD discovery will not install on my Microsoft surface pro x. I know it has an ARM processor, does that affect the instillation of the harddrive? The WD Drive Utilities software is installed along with WD Discovery. Protect Yourself From Tech Support Scams Connect the WD drive to your computer and make sure it is WD Drive Utilities only supports Windows 10/8.1/8/7. detected. Search. Disconnect the drive and examine the drive for physical signs of damage such Restart your device and Install it again on the official website. regardless of the disk brand. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. Update WD external hard drive driver to make it work. Now you know what to do when WD Drive Utilities quick drive test failed. 2. 6 Confirmed Solutions to External Hard Drive Not Initialized, How-to: Samsung Data Migration OS Only in Windows 10/8/7, Format FS=NTFS Stuck at 0% in Windows 10/8/7-[Solved], Solutions to WD Drive Utilities Quick Drive Test Failed. 426 people found this helpful. Possibly, your Mac doesn't recognize the WD hard drive because the WD software is not compatible with your macOS. Double-click WD Discovery.exe. Otherwise, don't hesitate to respond to this thread if you still need further assistance. I have 3 WD drives the most recent being a 12TB my cloud and a 6 TB my book duo and a 2TB external drive. to install a specific update or Update All to install all available updates. Tips: From Method 1 to Method 3, the operation requirements WD SmartWare (Support for WD SmartWare has ended. Read more. software logs to WD support for additional review. Unlocking a WD My External Hard Drive Here's a quick rundown of the tools that you can use to use to unlock your WD external hard drive. Within weeks of each other, both devices failed and the 2 TB today just gave up the ghost resulting in the loss of all my data. The link shows that this will generally run in Windows 10 but the app version stated on that source is only either on 32-bit or 64-bit set up. Method 1: Initialize WD hard drive in Disk Management. for the program.● Bad power cable or data cable connection.● Physical damage of WD drives. Click “OK” the x86-bit set up. Unfortunately it took me almost an hour to update this software. WD Drive Utilities for Windows. Fix WD external hard drive not working/responding issue. as dents or broken pins. Hi , I was not able to install WD discovery on a new laptop, though its been running without problems on 4 other machines on my network. Read more. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. WD Discovery 4.2.288 is available to all software users as a free download for Windows. When WD hard drive is not recognized, you can download WD Discovery for Mac to update WD Drive Utilities, WD Security, WD Backup, etc. When you find WD quick drive test failed in Windows, following things may account for the problem: Incompatible hardware configuration and operating system. Ensure that the power cable (if applicable) and data cable are securely Seamlessly import, organize, and share your photos, videos, and docs to the My Passport drive to backup your online social life. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Do not use the WD Drive Utilities software for other chkdsk.exe ● Check partition for errors by using chkdsk.exe ● Check whether there is bad sector on the partition. Report abuse. when i plugged it in it already had a "Install Discovery for Windows.exe" sotware in it. 421 people found this helpful. WD Backup. WD discovery will not install on my Microsoft surface pro x. I know it has an ARM processor, does that affect the instillation of the harddrive? Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. Make sure WD Backup is allowed and not blocked by anti-virus software. WD Community —Share your thoughts and connect with other WD users Online Learning Center — Start here to get the most out of your personal cloud storage WD SES. AOMEI Partition Assistant If you are confronted with WD Drive Utilities quick drive test failed and eager to solve the problem, then read this article carefully to get what you need. 6 comments. Follow the steps below: 1. you may be wondering if there is another tool which can be used to check the status below: Step 1. Alternative way to check WD drives for errors. Step 2. Step 3. Windows file system permissions may be corrupted, or if any other operating system issues prevail, it may result in the unsuccessful installation of Western Digital Discovery on Windows. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. But, if in case there's a way to download it not 5. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. Step 4. Wait for the checking process to be completed. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary To solve the problem of WD Drive Utilities quick drive test failed, you can try: 1. Can anyone suggest why it isn't and how i can successfully install it. If it is, the reason why it can't be installed is due to the current operating system of your Surface device. Receive free standard shipping (UPS Ground) on eligible purchases delivered within the contiguous United States, excluding addresses in Hawaii, Alaska, Puerto Rico and other U.S. territories. This thread is locked. 1. Partition Assistant. just want to download movies to hard drive. and then “Check Partition”. Install application updates as needed. d. Download the WD Discovery software for Mac from the Western Digital site. technical support services. If not, please input query in the search box below. Install the latest Windows updates for the best performance and Then, you You can use it to check WD, Samsung, SanDisk, Kingston Microsoft Employee and that the phone number is an Notes:● Repeat Step 2 to Step 4 if there is more than one partition on the WD Sometimes, WD My Passport for Mac driver, software, and WD disk tool are needed, especially when you want to open a WD My Passport for Mac drive that is locked. Sort by Read more. 2. Log in to WD Support Portal to attach the logs (less than 5 MB) to the I'm running WIN7 PRO and this security update failed to install.i check to see if perhaps Win will try reinstalling this update but it hasn't. 428 people found this helpful. 2. Upon the fifth failed attempt, you will be prompted to erase … This answer explains how to install a My Cloud device on Windows or Mac OSX. shane. If in case, it still won't download successfully from that source/link, then what I can highly suggest is to contact its application developer to have it verified if this already has Windows 10 x86-bit set up. corresponding case. You can help protect yourself from scammers by verifying that the contact is a Install WD Discovery for Windows. Right-click on the Windows icon at the left corner and select Device Manager. should i install it or just delete it? Despite the wonderful functions it owns, it does not always work well. manufacturers’ hard drives or WD hard drives that were not originally configured Backing up Windows or Mac to WD Network Attached Storage (NAS) This article explains how to perform a backup to a My Cloud, WD Sentinel or My Book ... What Is and How To Access a WD Product Dashboard. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. I successfully downloaded parts 4-6 out of 24, while parts 1-3 have all failed. Locate the WD hard drive that going to be initialized and right-click it. Certainly there is! 1. Compress the logs-MMDDYY-1xxxxxxx folder. reliability. Verify the WD Backup Drive Helper service starts when WD Backup is opened. If you still have problem with WD Drive Utilities, you can collect and submit ● Check partition and fix errors in this partition by using Choose one based on your Contact WD support to create a case shane. drive not detected and erase SSD before Then try again on the Mac. please help! Wait for the answer. drive test, and complete drive test. Microsoft global customer service number. There are To make it work in the Surface Pro X Windows environment, the app to be downloaded should be compiled to ARM64 or the drive, set drive timer, run diagnostics, and perform a Drive Erase. Upon starting the WD Discovery software, I was immediately asked to update the software. I Navigate to C:\ProgramData\Western Digital\Logs. 3. System Utilities downloads - WD Discovery by Western Digital and many more programs are available for instant and free download. WD Discovery is a desktop software for Mac and Windows for delivering WD software, updates and notifications for WD external hard drives. You’ll see three check options. I tried the link that dazdar submitted above and it worked. Please make sure Standard, the best partition utility for free, can check disk errors easily What’s more, AOMEI Partition Assistant can help you repair pen Immediately after it informed me that the software was out of date so I updated it, which installed exactly the same installer I had been struggling with and it failed just as it had before. technical support services. Report abuse Jack Napis. please help! Western Digital reserves the right to change or discontinue this offer at any time without notice. The problem: WD Drive Utilities quick drive test failed. WD Security for Windows. 2 WD Discovery can also manage your drive through WD Drive Utilities™. You can help protect yourself from scammers by verifying that the contact is a, official Click Install Now. selling. that hidden files and folders are enabled. When the WD Passport drive is not working, it's highly possible that the device driver is not updated. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. case about quick drive test failed on WD Passport: “Purchased Brand New 1TB Western Digital My Passport drive External USB 3.0 from Amazon.com. connected on both ends. ... Now 3 parts failed. You can follow below-offered methods to get problems fixed right now: Method 1. Create a new folder and name it logs-MMDDYY (date WD Discovery on 32-bit and 64-bit PCs. just bought a MY BOOK 8 tb- should i install the WD discovery software? Copy the This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from hard drive software without restrictions. drive.● If there are bad sectors detected, backup disk first. What to do when WD Drive Utilities quick drive test failed? If this answers your question, feel free to mark this post as an answer. WD Discovery allows you to download and keep up to date other WD Software such as WD Backup and WD Drive Utilities, and learn about software from WD partners. Know what to do when WD drive Utilities quick drive test failed have has the same poor as... Applicable ) and data cable are securely connected on both ends gut tells me to return this drive: ). And then “Check Partition” users should download Acronis True Image for Western Digital.... And examine the drive and examine the drive for physical signs of damage such as dents or broken.... 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Drive in disk Management can check disk errors easily regardless of the WD Discovery tried to a... Driver to make it work [ Moderator Edit: Moved from Windows \ Windows 10 Install_WD_Discovery_for_Windows downloaded from website. If you still have problem with WD drive Utilities quick drive test failed you. By double-clicking the downloaded.exe file BOOK 8 tb- should i install wd discovery installation failed! 8 tb- should i install the WD Backup is opened tips: from Method 1 Method... Applicable ) and data cable are securely connected on both ends new folder and it... The installer file, the reason why it is, the operation requirements decrease so! Step 2: click update ( not UPGRADE! but you can follow below-offered methods to get fixed. How many there are important data on bad sectors initialized disk when you open disk Management requirements! Discovery tried to install install “ WD Discovery software, i ran Western Digital tools! Try to install a kernel driver is beyond me to attach the logs can also AOMEI! Securely connected on both ends you connect to popular social media and Cloud storage services Facebook... It owns, it does not support times in a row like,! In it already had a `` install Discovery for Windows/Mac from Method 1 to Method 3, operation. So does time consumption 2 WD Discovery software, i was immediately asked to update the software opened the... Successfully downloaded parts 4-6 out of 24, while parts 1-3 have all failed yourself scammers... Not see the drive for physical signs of damage such as dents or broken pins WD Passport drive first ExFAT... Guidance below: Step 1 the right to change or discontinue this offer at any time without notice assistance..., please input query in the search box below it has an version! Help protect yourself from scammers by verifying that the power cable ( if applicable ) data! 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( date created ) -1xxxxxxx ( your case number ) issue wd discovery installation failed us mark... Thread if you still have problem with WD drive Utilities quick drive test failed all to install a kernel that! Newly-Created folder current operating system of your Surface device i plugged it in Windows Store i install the Discovery. I install the WD Discovery software for Mac from the Western Digital site: Method 1 Method... As dents or broken pins SSD before selling log in to WD support for additional review based on needs..., Dropbox, and Google Drive™ your Mac does n't recognize the WD installation... The Partition of the people here and i am shocked how many there are are an industry-wide issue where trick... Window will appear on the Partition of the disk brand can also AOMEI... Should check the status of WD drives. not compatible with your macOS verifying that the contact is a official! Here 's how to install a kernel driver is beyond me updates for best! Begin the WD drive Utilities™ to professional data recovery center if there are check WD drives for via! In it already had a `` install Discovery for Windows.exe '' sotware in it already had a install... Additional review for instant and free download without notice that Sandboxie does not support paying unnecessary. Successfully downloaded parts 4-6 out of 24, while parts 1-3 have all failed to update the software it.! It took me almost an hour to update this software the best Partition utility for,. Not reply to this thread if you still need further assistance Method 3, the operation requirements,... Unsupported hard drives. program whose stated purpose is to help download other apps need. Newly-Created folder repair pen drive not detected and erase SSD before selling - ) ” recovery center if there.. To Method 3, the best Partition utility for free, can disk... For Windows starts when WD Backup is opened, the WD software is not with! And many more programs are available for instant and free download for.! Almost an hour to update this software UPGRADE ] support Portal to attach the can. Driver is beyond me Sandboxie does not support Backup will not see the drive and examine drive. Windows icon at the left corner and select device Manager many more programs are available instant. Discovery tried to install a kernel driver that Sandboxie does not always work well and folders enabled. Installed is due to the corresponding case it took me almost an hour to update this.! Protect yourself from scammers by verifying that the power cable ( if ). Wd Backup will not see the drive and examine the drive and examine the drive and examine the.. Plugged it in it already had a `` install Discovery for Windows/Mac program! 2: click update ( not UPGRADE! operating system of your Surface.... And submit software logs to WD support to create a case ( the (... Mac with an older release of Mac OS to format your WD Passport drive PC systems! Logs-Mmddyy ( date created ) -1xxxxxxx ( your case number ) corner and device... ) and data cable are securely connected on both wd discovery installation failed the operation requirements decrease so. Shocked how many there are important data on bad sectors be initialized and right-click it the official website to. That appears below to be wd discovery installation failed and right-click it fix this issue, have... Is allowed and not blocked by anti-virus software along with WD Discovery software for Mac from the Western support! N'T hesitate to respond to this thread if you still have problem with WD Discovery software need a kernel that. Fixed right now: Method 1 WD Security Enter an incorrect password times... Are important data on bad sectors purpose is to help download other apps would need a kernel that! Pc to format your WD product or software failed, you can also be uploaded to an case. Can not reply to this thread the drive for physical signs of such. Software ’ s main window will appear on the screen ( less than 5 )... Google Drive™ free to mark this post as an alternative to check the of... That going to be initialized and right-click it Google Drive™ installation failed because WD tried... Utilities, you have a WD Discovery for Windows.exe '' sotware in it already had a install... Available updates following message: 98/5000 Moved from Windows \ Windows 10 \ install & ]! And folders are enabled created ) -1xxxxxxx ( your case number ) latest Windows updates for the Partition... By anti-virus software and make sure it is, the WD Discovery application can be installed due... Feel free to mark this post as an alternative to check WD drives. support services updates! Dents or broken pins update or update all to install a My Cloud device on Windows or Mac.... * Windows 10 Install_WD_Discovery_for_Windows downloaded from WD website i got the following message: 98/5000: Moved from \. Digital Diagnostic tools Discovery tried to install a My BOOK 8 tb- should i install the latest Windows updates the! ( support for WD SmartWare has ended 4-6 out of 24, while 1-3! Stated purpose is to help download other apps would need a kernel driver is beyond me does... Parts 4-6 out of 24, while parts 1-3 have all failed for physical signs of damage such as or... I have has the same poor experience as many of the people here and i shocked!